Back to all

Do you have a Clue (Get the Most Out of a Service Visit)

May 9, 2021

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.

Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?  

Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow.  If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time. 

Most importantly, be available for any communication from the service advisor.  If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward. 

The service facility wants your experience with them to be good just as you do.  With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.

Tuffy Pelham
3422 Pelham Parkway
Pelham, Alabama 35124
205-624-2190
https://www.tuffypelham.com/

More articles from Tuffy Pelham

PCV Valve Replacement

January 16, 2022

Hello Pelham, let's talk about your often-unnoticed but extremely important PCV valve. The energy from exploding fuel is what powers your engine. But some of the vapors from the explosions escape into the lower part of the engine, called the crankcase. The crankcase is where your engine oil hangs... More

Low Power Mystery (Ignition Coil Service)

January 9, 2022

It's no fun when your vehicle just doesn't run the way it used to. You may notice (especially in cold weather) the engine won't start easily or when it does start, it doesn't run smoothly. It may not have much power at all. You also may have had to stop at the gas station more often, a sign you... More

The Straight and Narrow: Power Steering Service at Tuffy Pelham

January 2, 2022

Service to a vehicle's power steering system is part of preventive maintenance for Pelham auto owners. This system provides power to the steering wheel so you can turn it with ease. Without power steering, all of the power to turn your vehicle's wheels would have to come from you.The central el... More