May 9, 2021
When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good. That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.
Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues. You might even want to write them down so you don't forget. Is there an unusual smell? What does it smell like? Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed? Does it change when you turn a corner?
Keep your expectations realistic. Some conditions may take a long time to diagnose and repair. If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow. If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time.
Most importantly, be available for any communication from the service advisor. If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward.
The service facility wants your experience with them to be good just as you do. With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.
Tuffy Pelham
3422 Pelham Parkway
Pelham, Alabama 35124
205-624-2190
https://www.tuffypelham.com/
June 29, 2025
When you head down a straight road, does your vehicle pull to one side? Do you feel vibration in any of the wheels? If you've noticed any of these things, it's probably time for you to get your wheel alignment checked. When your vehicle left the factory, its wheels were parallel to each other an... More
June 23, 2025
In the hot weather, seeing steam coming from the engine compartment is something we all dread. No one wants that to happen to them. But if you know the signs of overheating and how to deal with it, you may be able to reduce the risk of damage to your vehicle, maybe even prevent getting stranded ... More
June 16, 2025
If you've ever noticed your vehicle's lights are dim or not working at all, the problem could be many things. But one possibility is your battery cables aren't doing their job. A power outage in your vehicle is similar to one in your house and needs to be repaired to get things back to normal. ... More